Shipping Policy

This Shipping Policy governs the shipment of products offered on the website https://rillpools.com/, managed by RillPools, with its business address at Ecuador, Quito, Sangolquí, Urbanización San Ignacio de Cashapamba, and contact details support.rillpools@gmail.com and 0999287143. By placing an order through our store, you agree to the terms set out below.

1. Order Processing

Orders are processed within a maximum of 15 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed starting on the next business day.

In the event of stock shortages or issues during order preparation, the customer will be notified using the email address provided.

2. Shipping Methods, Destinations, and Delivery Times

We ship from China to destinations worldwide.

Available shipping methods:

Standard Shipping: maximum delivery time of 90 days.

The stated delivery times are estimates and may vary due to external circumstances, including logistics operations, customs procedures, weather conditions, or other circumstances beyond RillPools' control.

3. Shipping Costs

Shipping is included in the product price, so the customer will not be required to pay an additional shipping fee.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.

If you have not received shipping information or updates after 90 days, please contact support.rillpools@gmail.com.

5. Deliveries and Addresses

The customer is responsible for providing a complete and accurate delivery address.

If an order is returned due to an incorrect or incomplete address or because delivery could not be completed, reshipment will be subject to payment of the new shipping costs.

The delivery address cannot be changed after the order has been placed.

6. International Shipping and Customs

Orders are shipped from China to destinations worldwide.

Customs duties, taxes, or import fees are included in the price and will not be charged separately to the customer.

Customs procedures may add additional time to the estimated transit period.

7. Delayed, Lost, or Damaged Packages and Shipping Issues

If you experience an unusual delay, loss, damage, or another shipping-related issue, please contact RillPools by email at support.rillpools@gmail.com or via WhatsApp at 0999287143 and provide proof of purchase.

If the logistics provider confirms that the package has been lost, we will manage the claim with the carrier and inform you of the next steps.

8. Receipt and Inspection

We recommend inspecting the exterior of the package at the time of delivery.

If you notice visible damage to the packaging or signs of mishandling, record the issue on the carrier's delivery receipt and document it with photographs of the package and shipping label.

For damaged or defective products discovered after delivery, please refer to our Returns and Refunds Policy available at https://rillpools.com/policies/refund-policy.

9. Cancellation Before Shipping

Orders cannot be canceled before shipment. Orders are paid for in advance.

10. Changes to This Policy

RillPools may modify this Shipping Policy at any time. Updates will become effective upon publication on https://rillpools.com/.

11. Contact

For any questions related to shipping, please contact us at:

support.rillpools@gmail.com | 0999287143

Effective Date: September 14, 2026